Dear patients,
As we gear up (literally, there’s a ton of PPE we wear!) for phase 2 of BC’s restart plan, you’ll notice some changes when you visit our clinic:
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- 1) Screening questions – you’ll be sent an email/text with a quick survey about any recent COVID risk factors. This must be filled out the SAME DAY as your visit and is a requirement from our regulatory college before you will be allowed in. It’s available and easy to sign on your phone or computer, so don’t worry about having to touch a pen or paper 🙂
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- 2) Wait outside – once your treatment room is ready, we will unlock the front door to bring you in to reduce people in our lobby
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- 3) No walk-ins – If you have any questions, or want to book an appointment, we ask that you call or email us instead of physically entering the facility
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- 4) Temperature screening with a no-touch thermometer
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- 5) Hand sanitization for patients on entry. Please also use the restroom before you arrive!
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- 6) Lots of PPE – you’ve likely seen pictures in the news by now of what healthcare workers look like when donned in gloves, gown, masks and eye protection…it’s a bit harder to hear us talk, but don’t worry, we’re still the same people beneath all those layers 🙂
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- 7) Cooler temperature – working in all those layers of PPE gets very toasty, so we will be keeping the clinical areas on the cooler side – you may want to bring a sweater!
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- 8) Staying in the treatment room until all notes are completed and lobby area is cleared
- 9) Contactless payment options – not only can you now tap your card for up to $250, we are working on some other contactless options that will allow you to walk straight out after your procedure! We aren’t accepting cash payments at the moment.
